Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

Language: English

Pages: 240

ISBN: 0787976393

Format: PDF / Kindle (mobi) / ePub

Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni

  • Offers a key resource for gaining competitive advantage in tough times
  • Shows why the quality of vulnerability is so important in business
  • Includes ideas for inspiring customer and client loyalty
  • Written by the highly successful consultant and business writer Patrick Lencioni

This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.

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nodding. “Why don’t we use the second part of our staff meeting on Tuesday for this?” the ops guy asked his boss. Dick scrolled through his PDA. “I’m good for Tuesday afternoon.” “Done. We’ll be in the board room on the fourth floor. I’ll have Nancy set you up.” I felt like I was going crazy, or that I was watching a bad movie about business. No one had even mentioned fees or contracts or scopes of engagement. Finally, the CEO restored my faith in humanity. “So, should we talk

wasn’t completely unfamiliar with technical issues, I was usually a little in the dark when it came to anything sophisticated. Combine that with a bunch of new medical terms and more three-letter acronyms than I could possibly remember, and my head was spinning. I figured I was the only one in the room lost in the depth of the conversations. But on more than one occasion, Amy did something that was at once ridiculous and wonderful. Often, when the chief technology officer or one of the medical

Kendrick rolled his eyes. “Don’t you roll your eyes at me, old man!” That’s what I wanted to say. Instead, I wisely let it go. The Penguin didn’t. “What are you thinking, Jim?” “Well, I don’t know if we can really say with any degree of certainty that their clients’ feelings about them are different from our clients’ feelings about us.” I wasn’t a brain surgeon, but I was pretty sure Kendrick was calling me a liar. Or at the very least, incompetent. Just in case that wasn’t clear,

leaders each year at world-class organizations and national conferences. He was cited in the Wall Street Journal as one of the most sought-after business speakers in the nation. Prior to founding his firm, he worked as a corporate executive for Sybase and Oracle and began his career as a management consultant at Bain & Company. He also served on the National Board of Directors for the Make-A-Wish Foundation of America. Patrick lives in the San Francisco Bay Area with his wife, Laura, and their

Isn’t that a little soon?” Marty shook his head. “Not for me. I’m open after one. We can clear out the rest of the day and go through dinner if we have to. Jim will be here too, so he can stop by and meet his new employees. Do whatever you have to do to rearrange your schedule.” “I’m supposed to be in Dallas tomorrow.” “For the Rockridge meeting? Forget about it. You don’t need to be there. This is more important.” The thought of having to back out of that meeting on such short notice

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