Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks

Apple Pro Training Series: OS X Support Essentials 10.9: Supporting and Troubleshooting OS X Mavericks

Kevin M. White, Gordon Davisson

Language: English

Pages: 936

ISBN: 0321963555

Format: PDF / Kindle (mobi) / ePub

This is the official curriculum of the Apple Mavericks 101: OS X Support Essentials 10.9 course and preparation for Apple Certified Support Professional (ACSP) 10.9 certification– as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Mavericks. This guide provides comprehensive coverage of Mavericks and is part of the Apple Pro Training series–the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Mavericks operating system. Readers will find in-depth, step-bystep instruction on everything from installing and configuring Mavericks to managing networks and system administration.Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Mavericks, including iCloud Keychain and Tags.
  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
  • Focused lessons take you step by step through practical, realworld tasks.
  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.


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into the Trash. If the software item is a type of resource, like a preference pane or font, just locate the item in one of the Library folders and drag it to the Trash. This method may leave some residual support files, but by removing the primary application or resource file you have rendered the software inoperable. This method works for applications installed using a traditional method and via the Mac App Store. Just don’t forget to empty the Trash before continuing with your work, a user

document. This option is enabled by default, meaning that any changes made up to this point will also be saved to the original document. Disabling this option will give the Save As procedure behavior similar to that as found in a legacy application that does not support Auto Save. In other words, disabling this feature will revert the original document back to its previous state before the user made any recent changes, and then save a new document with the latest changes. Selecting the Save As

network interface’s MAC address for identification. If a DHCP server that is listening has available addresses, it sends back a reply to the client with TCP/IP configuration information. At a minimum, this information includes IP address, subnet mask, router, and a DHCP lease time that defines how long the client can retain the address before it’s given away. Ancillary DHCP information can include DNS information and NetBoot information. * * * More Info For more information regarding

section followed by an exercise section. * * * Note “Note” resources, like this one, offer important information to help clarify a subject. For example, to avoid confusion you should know that this first lesson is the only one in the guide without a specific exercise section. * * * The reference sections contain initial explanatory material teaching essential concepts. The exercise sections augment your understanding of concepts and develop your skills through step-by-step

to edit the file. 13 Quit TextEdit. Test the New Permissions as Mayta Mishtuk 1 Use fast user switching to switch back to Mayta’s account. 2 Try to open the Payroll Reports folder. This time you cannot open the folder, because the new permissions do not grant you read access. The default permissions did not protect the Payroll Reports folder as Chris intended, but by changing the permissions, the folder is now protected from access by other users. 3 Log out of Mayta’s account. 4

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